Managed IT Support Desk
quickly resolving technology issues when your business needs it the most
How we provide responsive support to your business at a reduced cost
Preferred Rates
When your business becomes our Managed IT Client, it qualfies for discounted service rates applicable to both remote and onsite support, resulting in fewer IT related operating expenses.
Free Services
By signing up for our support package and automatically receiving an additional 10% in support desk services, you will have additional savings and further improvement to your bottom line.
Priority Response
Since your employees will get our assistance or queries answered in a reasonable time frame, they will spend less time waiting to be productive and more time being productive.
Ticket System
As each designated user on your domain may have the ability to create and manage support requests, so that organizing, tracking and communicating issues is easy.
Dedicated Staff
Our call centre includes support staff whose sole responsibilty is to provide you with support via remote control, so that you not only get responded to quickly, but so that issues get resolved quickly.
Knowledge Base
With a database of your resolved issues compiled over time, and database of resolutions originating from our other clients, your issues will be resolved even faster.
Pinpoint Issues
Our Managed IT Plans give our support desk a quick look at the vitals of your managed devices and network hardware, cutting down diagnostic time and further improving on time to resolution.
Speedy Connection
Monitoring provides our support team with a remote control to quickly and efficiently make changes to your devices, reducing our time to connect lowers your support costs.
Having an IT Partner who is familiar with your systems makes a difference
When you engage 1MS to be your Managed IT Support Desk, you, your employees and your business will get the help needed when needed. Help can come in many forms. Yes we resolve issues by reconfiguring settings but we also create or terminate users, add subscriptions or accounts, provide training and guidance or setup new services.
Why try to figure things out on your own and leave yourself wondering if you or your accounting staff have configured your business critical software correctly. We support a myriad of small businesses across a diverse set of industries and are familar with issues, hardware and software common to small businesses. Rely on our dedicated support staff as a part of your team.
Discontinue the practice of getting non-IT employees to manage your IT. Outsource the management of your IT Support Desk to us and remove one of those hats you wear so you can focus on making more money instead of reducing operating expenses. Stop stressing and let us deliver the assistance your business needs to succeed.
Business technology we support:
Third-Party Applications
Local and Virtual Servers
Laptops & Desktops
M365, SharePoint, GSuite
Routers, Switches, Access Points
Firewalls, VPN, Remote Working
Email System and Email Accounts
Hardware, Software Orders
Phone System, Handsets and Users
Anti-Virus, Malware and Security
Backups and File Storage
Printers & Other Devices
Get assistance with a wide range of technology commonly used by small business
Core Managed Support Desk functions:
Troubleshoot Issues
Have someone on standby to help resolve technology matters which stop your team from moving forward.
Order Products
Easily order the equipment and software your business needs from one source familiar with your existing IT infrastructure.
Install New Services
We will provide, implement and manage new hardware and software your business needs to stay competitive.
Guidance and Training
Let our support team walk you through technology related decisions and propose potential technology solutions.
Onboard/Offboard Staff
Oversee the creation of new users and the termination of existing users from your business systems according to plan.
Recurring IT tasks
Get our team to handle those inevitable, planned and repetitive IT related tasks necessary to make your business run.
Managed or Fully Managed Support Desk Services for SMBs
A small business supporting small business.